How do I get faster support and help?
We recommend using the contact form on our premium support page or the contact form on our WordPress Support Forum. You can also leave a comment in the comment section below, but that will be a bit slower and has a limitation with sharing extra info like screenshots and private information like website URL.
Before contacting us, please make sure that you:
- Read the documentation carefully,
- See this Support FAQs
If you didn’t find the answer to your problem, please ask your question on the item discussion page or send us a private message from the support contact form and we will reply via email.
IMPORTANT! For fast troubleshooting, please send us detailed information about the issue. Also, make sure that you send us your site URL where you are using/want to add the flipbook. Please note, that we cannot troubleshoot efficiently from screen-shots.
Please wait some time until we respond (usually in 24 – 48 hours).
PDF and FlipBook Loading issues:
Why is PDF loading slowly?
PDFs will load slowly due to various reasons. A big size will take longer to download, improper encoding will disable various loading feature. We have pointed out some of the major issues that can be resolved to make loading faster.
1. Remove gZip for PDF
Pdfs are readily compressed while exporting so extra compression won’t make any benefit. By default, the plugin supports partial loading inbuilt. but for that, you need to make sure partial loading is not disabled. Normally, as default, partial loading is supported out of the box. But, in cases where gzip is enabled for PDF then the partial loading won’t work.
Disable gzip for PDF in .htaccess file.
<IfModule mod_headers.c> <FilesMatch "\.pdf$"> RewriteRule ^(.*)$ $1 [NS,E=no-gzip:1,E=no-brotli:1,E=dont-vary:1] </FilesMatch> </IfModule>
Further Reading at StackOverFlow https://stackoverflow.com/questions/9249243/how-to-disable-apache-gzip-compression-for-some-media-files-in-htaccess-file
How to check gZip status for a file?
You can use the link to your PDF and enter that at https://www.giftofspeed.com/gzip-test/ to test the gZip status of a file.
2. Make PDF optimized for web purpose:
Make sure your PDF is Web optimized. PDFs are normally exported for printing and are of high quality, around 300-600dpi, which a printer requires. But for reading purposes on-screen 72-100dpi is enough. 50MB for 10 pages is not good for web use. Optimize the PDF and make per page average as max as 500KB or less. Maybe this can be useful: https://www.iskysoft.com/edit-pdf/optimize-pdf-mac.html
https://sourceforge.net/projects/workerpdf/
There is a CORS (Cross-Origin) issue and PDF is not loading!
This occurs when the file and page are in HTTP and https mixed protocol. This is a result of improper https redirection. We recommend using a proper setup to redirect every HTTP request to https to avoid any conflict.
If you are using the file from another domain, make sure you have proper CORS setup done in another domain. For Apache Server, add following lines in .htaccess file
Header set Access-Control-Allow-Origin "*" Header set Access-Control-Allow-Headers "Range" Header set Access-Control-Expose-Headers: "Accept-Ranges, Content-Encoding, Content-Length, Content-Range"
More Info: https://enable-cors.org/server.html
Customization
How to change thumb size for lightbox popups?
You can change the thumb size by using Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.
._df_thumb{ width:240px; height:360px; }
How to show thumb title without hover?
Normally thumb titles are displayed on hover. It can be changed to auto with Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.
._df_thumb ._df_book-title, ._df_thumb .df-book-title { opacity: 1; bottom: 0; }
How to change the color of links in the flipbook?
The links in the PDF are auto-detected and highlighted in yellow as default. To change the color you can either make the highlight transparent to hide the yellow highlight or change the color to another. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.
/* Make the highlight transparent - no color */ section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{ opacity:0; }
/* Make the highlight color red */ section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{ background-color: red; }
You can create your own buttons by using the ‘custom’ type shortcode. Example:
[dflip id="123" type="custom"]Your button shortcode goes here[/dflip] [dflip id="123" type="custom"]<div class="custom-button">My Button</div>[/dflip] [dflip id="123" type="custom"][button-shortcode]My button[/button-shortcode][/dflip]
Demo:
Your button shortcode goes hereCustom Links
You can create your own link by using the ‘link’ type shortcode. Example:
[dflip id="91" type="link"]Click this link[/dflip]
Demo: Click this link to open flipbook
How to disable Zoom in Flipbook?
There are two types of zoom available in dFlip Flipbook Plugin and both types can be changed as per requirement.
- Disable Zoom on Mouse Scroll: This can be disabled using the dFlip Books -> Settings -> Enable Zoom on Scroll setting. This enabled and disabled the zoom effect on the mouse scroll. To disable zoom on mouse scroll set the value to False.
- Disable Zoom Buttons: This option will hide the Zoom-In and Zoom-Out buttons. To do so, under dFlip Books -> Settings -> HideControls add
zoomIn, zoomOut
into the textBox. Make sure the control names are separated by commas and in the exact letter case.
To do so, under dFlip Books -> Settings -> HideControls add share
into the textBox. Make sure the control names are separated by commas and in the exact letter case.
How do I make background transparent?
Hi,
In background color settings set value to
transparent
Hi! is planned that user name and password can be stored somewhere in the plugin, so that PDF documents stored in protected areas of the webspace can also be displayed?
Hi,
We don’t store user name password, yeah but you could use some membership plugins and then protect the files and page from unwanted access.
Best,
DearHive
Hello,
How can I have the flipbook with full page?
Thanks!
Hi,
We recommend using lightboxes for full-size flipbooks.
Examples:
https://dearflip.com/flipbook-examples/#flipbook-glfw-manual/5/
Is it possible to create an URL so the user is direct straight to a specific page?
Hi,
Yes, you can use deep-links, generated by share button, to link to a flipbook and certain page. Works best with lightbox flipbooks.
Example:
https://dearflip.com/flipbook-examples/#flipbook-glfw-manual/5/
Hi,
Can we use this plugin for multiple pdf. or just one?
what is the limit of pages?
Hi,
You can create multiple PDF flipbooks with the plugin on a single site.
The demo(lite) version is limited to 30 pages, while the premium(full) version has no such limit.
Hi, can PDF flipbook include a watermark for me?
Hi,
Watermark is not possible with our plugin.
The links are not working in my PDF. Please see here:
https://scaquarium.org/pdf-tester/
Hi,
DFlip uses PDF.js library for PDF rendering. PDF.JS cannot auto-convert text to links, so the links are needed to be defined in PDFs.
Some Desktop readers might auto-convert those text to links, but those are actually just text.
We recommend explicitly defining and creating links so that the PDF will work properly in other readers too.
Best,
DearHive
The text are links though. If you download the pdf the links work fine.
Hi,
You might be using Adobe PDF reader, that automatically converts text to links – even if the links are not declared.
That will give a misconception that the link was created.
In-reality: if the links were created they would be supported by all readers- even those who don’t support auto conversion of text to links.
As explained before, we use PDF.js for rending PDF and they don’t support auto conversion of links.
We checked your PDF file by downloading and opening in Adobe Reader, the text is converted to links, but not in other readers. Mail links on Page 2. If you disable that feature in Adobe Reader, then those links won’t be there.
Please download Mozilla Firefox and open the PDF in that browser. If the links are working in Mozilla Firefox too then let us know. if they are not working there too, please define your links.
Please remember web PDF readers are not as advanced and powerful as desktop readers.
Other PDF readers that don’t support auto-link conversion:
https://mozilla.github.io/pdf.js/web/viewer.html
Related Case:
https://github.com/mozilla/pdf.js/issues/9224
https://github.com/mozilla/pdf.js/issues/3172
How to Disable Auto link creation in Adobe Reader:
Menu -> Edit -> Preferences -> General -> “Create Links from URLs” -> disable that option
Best,
DearHive
Sorry I meant to say those are NOT text links. They are URL’s as defined in the PDF when created.
Hello, I bought this plugin and it doesn’t work on my site. The message is as follows: The package could not be installed. No valid plugins found.
The plugin installation has failed.
Hi,
Please follow the documentation:
https://dearflip.com/docs/dearflip-wordpress/getting-started/#install-a-plugin-using-the-wordpress-admin-plugin-upload
and especially the common mistake image at the end.

Use the installable plugin zip file inside the downloaded zip file. The downloaded zip file is not the installable zip,
Best,
DearHIve
Deep-linking to a certain page won’t work for me. I get the link from the share button including the page number, but when I paste that URL to a new browser window, the flipbook always opens the first page.
Also, I couldn’t find out how to open the flipbook in ‘lightbox mode’. Do I have to set this in the shortcode? Maybe this could solve the problem?
Thanks for any advice!
Hi,
If you have premium access you can get beta updates that have fixes for that issue and are yet under release pipeline.
Best,
DearHive
Hi, can I perform a keyword search within the flipbook? Thanks.
Hi Eva, Search is not available in dFlip.
Hi,
is it possible to add a link to a menu? I’m trying to do it but I can’t put a shortcode to URL field
Thanks in advance!
Hi,
Try using a custom menu builder that takes shortcodes.
Best,
Deip
Hello !
my pdf files are in a folder protected by an htaccess
Require all denied
Do you have a solution ?
thank you
Best regards
Hi,
DearFlip needs the PDFs to be accessible to display them as flipbooks.
Else it won’t work.
Best,
Deip
How do I embed this in a lightbox?
Hi,
Lightbox/popups are already built into DearFlip. You can use them.
[dflip id="123" type="thumb"][/dflip]
We don’t recommend using third-party lightboxes, as they cannot provide proper resizing updates to the flipbook and won’t work properly.
Best,
Deip
Is it possible to add clickable URL links to the flipbook?
EXAMPLE: My magazine has ads, and I want viewers to click on the ad and be re-directed to the advertiser’s website.
We suggest adding the ads inside the PDf using PDf editor or while exporting your document as PDF.
Then those will work as a link in flipbooks too.
Note: links require a full version of DearFlip to work.
hi, I want to sell ebooks with Woocomerce, how can I do?
Hi Sagar,
Our plugin is to display PDFs in a flipbook format, and will focus on that. It doesn’t have anything regarding WooCommerce so far.
Best,
DearHive
Hi, I was using the flipbook premium wp plugin, and I wanted to know how can I use the custom url structure while sharing/linking a particular pdf?
Here the link consists of that particular pdf name “#flipbook-glfw-manual”
https://dearflip.com/flipbook-examples/#flipbook-glfw-manual/5/
But on my end, I see “#dflip-df_id” . Can I have the custom name here?
https://b360nepal.com/magazine/magazine-archives/#dflip-df_12535/1/
Dear Premium user,
Please contact using the contact form in our Codecanyon Page and we will send you the beta version with that update.
https://codecanyon.net/user/dearhive#contact
The plugin was working just fine but then all of a sudden is now giving this loading error that says “Please wait while flip book is loading. For more related info FAQs and issues”.
Thanks,
Hi,
Looks like you are using a theme or template that doesn’t include
wp_footer()
in its code.https://developer.wordpress.org/reference/functions/wp_footer/
None of the scripts are loaded.
Best,
DearHive
hi
can we disable the downloading of a document ?
Hi, The download button can be hidden, but the access cannot be stopped.
Hello,
I love this plugin. So easy to use for admins and end users!
Question re display of a set of books within a category.
The Title of the book is only available on hover over the thumbnail image. We would like to see the Title UNDER the image as part of the display instead of only on hover. As a temporary measure, I’ve edited each image and added text at the bottom of the image but this is a time-consuming process and it would be preferable to have the system show the Title under the image.
Please see this example: https://focis.org.au/sandbox/focis-newsletter-as-a-flipbook/
I’ve looked at the CSS but have not been able to work out what changes would be needed to have the Title appear under the image.
Please help.
Thanks, Tom O’Dea
Hi Tom,
Have a look at:
How to show thumb title without hover?
Hello..
Dflip is one of the best pdf book to use on wordpress..
But i want to disable download pdf menu.. how can i do that?
thanks
It’s available in the Layout section of the individual flipbook post.
If you are using Premium version you can disable it site-wide using Global Settings
Ok thanks.. i’ve been disabled the download menu..
And how can we remove the share button?
many thanks..
Hello,
I have a couple of questions –
1) It’s mentioned in the docs that dflip prefix is being used but I installed the lite version and I see the prefix “dearflip” being used. Is it possible to change this?
2) Can the loading text be changed? While the flipbook is being loaded it again mentions “dearflip loading..” Can this text be customized?
Hi,
-dflip
was default prefix before, after the name of the plugin was renamed, it’s now-dearflip
.dflip was shorthand of DearFlip brand and was hard to read and remember.
We are updating the docs and plugins with this new name.
The loading text and prefix are global settings that can be changed with the premium version – Under Global Settings.
WordPress doesn’t allow to display premium features in lite version and we had to remove the pages.
Lite version is to display the capabilities and working of dearFlip plugin so that people can test before purchasing.
Read more at:
https://dearflip.com/docs/dearflip-wordpress/free-vs-premium/
https://wordpress.org/plugins/3d-flipbook-dflip-lite/
Best,
Deip
I’m suddenly receiving an error upon flipbook load that reads “Please wait while flipbook is” – I’ve reuploaded the media file, cleared all caches, and updated the plugin with no success.
Hi,
We had a look at your site.
You had updated to WordPress 5.5, and that release had a requirement from all plugins that they need to update their jQuery compatibility.
Many plugins haven’t and that is resulting in other plugins execution issues.
Please check your site for errors and update those plugin versions that don’t comply with WordPress 5.5
This can be helpful until those plugins are updated:
https://wordpress.org/plugins/enable-jquery-migrate-helper/
Best,
Deip
Hi,
I have added a deep link URL (taken from the share button on my flip book) to a button on my web page. When the user clicks the button my flip book is opened in the lightbox overlay mode as normal. However, if the flip book is then closed (using the normal ‘X’ in the top right corner of the overlay) and the user tries to click the button again to re-open, then the flip book will not open again. It simply appears as though the button does nothing.
The work-around I have at the moment is to make the button open the flip book in a new window. This works every time with no issue. I would prefer, however, to not force the user into a new window each time they open the flip book.
Any advice on this?
Best,
Michael
Hi,
Please share your url.
Hi,
how to set up Dflipbook to handle different page sizes within a PDF?
I use it for a magazine archive, and the cover is A4, the inner page pairs (!) are landscape A3. Your viewer displays these A3 pages warped into portrait A4.
Poked page display settings, no result.
What is your advise?
Hi,
Please have a look at the supported document layout formats.
https://dearflip.com/document-layouts-for-dflip-flipbook-plugin/
The pages need to follow either of the format. Either way the pages need to be of same ratio. Even in double size internal pages they are split into two pages that have same ratio as the cover page.
Best,
Deip
Hi,
I have a page that uses tabs, and each tab shows one book.
Only the first shown tab loads the book in the right size, the rest of the tabs show a small thumbnail and need to be clicked to load as the proper size.
https://new.baz.bg/нормативни-документи/
Can you please advise if there is anything that can be done to ensure all books are loaded in the proper size?
Thank you for your support!
Best,
Dimitar
Hi,
Tabs don’t provide size to their content when they are hidden. When the content changes to the visible state, other elements are re-aligned and resized normally by the browser. But, complex canvas elements cannot. They need re-calculations from code.
Tab change cannot be detected by third-party code unless they fire some events. This leads to an unknown state for flipbook and they can’t resize.
Since you are using different tabs to display different flipbooks, We suggest using popups provided by DearFlip.
Have a look at how you can open different flipbooks with different thumbs:
https://dearflip.com/flipbook-examples/
With the full version, you can use tab like links to open flipbooks too!
Plus, using multiple embedded mode on a page is not recommended. Because they all load with page load and make the page slow, Use lightboxes.
Best,
Deip
Thanks for the quick and thorough reply, Deip!
I decided to instead show them as buttons by adding the type=”button” condition, but for some reason, it just loaded all files as books instead of buttons.
Thus, I created a separate page for each document, which solved the issue 🙂
Regards,
Dimitar
Is it possible to add a search function to the PDF? So that you can type a specific word and it brings you to a specific page with those words?
Thanks!
I have a question. is the plugin it only available in wordpress??
More or less yes,
We have a jquery version too if you can integrate it on your site.
I dont understand the yearly charge? What happens if after a year I decide to stop using the application, what happens to the flipbooks I have already made and are on my site.
Hi,
They will stay there and you can continue to use the plugin.
The plugin won’t get updates and support after the license expires, nothing else changes.
A yearly license helps us continue working and supporting the plugin.
Hi I want to try it out for a while.
Is there a possibility to buy it for a year only, without automatic repayment.
What will happen with the plugin after a year?
Hi,
Yes you can cancel the automatic renewal payment after the purchase.
Best regards
i have added this plugin but in the page it is not opening just giving the option of download and cannot access what is the reason
Please contact using Support.
hello
First of all, i love your plugin, tried everything on the wp plugins and this is by far the best one!
Right now i am using the lite version, but in a few months i will probably need bigger files and i’ll be moving to pro.
Until then, i would appreciate your help. Here is the situation:
I have built a page with nicepage and inside it is a tabs element, and 3 tabs with 3 shortcodes for the 3 PDFs i want to display.
The problem is, on the first tab, which is shown when the page is loaded the PDF is shown properly, but on the second and third on loading the PDF is really small and you need to zoom twice until everything settles and works perfectly.
The page is: https://udzbenici.alfa.hr/primary-booster/
Please help me, I am unsure in which direction to go…..
Hi,
Don’t use tabs, you can use thumb popups provided by DearFlip. Also using multiple embedded flipbooks on a page is not recommended- use lightbox popups.
With thumb type popup lightboxes, user can open the required flipbook that they want to read.
Best
Hi, after clicking into fullscreen button when clicking again the pdf bacames too small, how can i control the size at the moment i leave the fullscreen mode?
Please contact using proper support channels for support.
https://dearflip.com/support/
How to remove 3d settings?
That can be done in flipbook settings under layout tab.
I’m trying to create a link on a PDF to jump to another page on the PDF but I don’t see instructions on where to put a “deep-link” or a “button.” The examples here work but I can’t see the code needed for wordpress.
Such links are created while creating PDF itself. It’s not done by the plugin.
Please use the editor/exporter program to make such edits to PDF. We use google docs to generate our PDFs and link the internal pages.
Best,
DearFlip Team
Hi Team,
I’ve just tried the light plugin, and commend you on ease of use, and basic features.
Is the text size setting for Outline items controlled by a header size? Maybe one of H4-H6? I find it quite small, and wondered if there were a simple way to increase the size.
Thanks!
Hi,
You can try Custom CSS(Additional CSS) in the WordPress customizer.
I am trying to find out if this plugin has a bookmark feature. Example, if we have a list of bookmarks running down the edge of a page, can we hyperlink to another page in the flipbook?
Hi,
If the links are embedded in the PDF they will work.
hi, i want buy the primum plugin,
its can be working with rtl ? open from right to left ?
Hi,
RTL support is available. Please check this link.
https://dearflip.com/flipbook-examples/#flipbook-h9-catalogue/3/
Best,
Deip
Hello, I am interested in buying your plugin, however, I have a few questions. Does it work well with Elementor? Can the flipbook be accessed by a link when using Elementor? Thank you.
Hi,
Elementor is supported. We have used Elementor before moving to Gutenberg Builder.
Best,
Deip
i want to use this code to limit the use of shortcode
function myshortcode(){
$user = wp_get_current_user();
if ( !in_array( ‘author’, (array) $user->roles ) ) {
//Run shortcode
}
}
add_shortcode(‘myshortcode’,’myshortcode’);
but in shortcode.php i am so confused, which part to put into my code. the whole code i guess?
Please use proper support pages for Support purposes.
We purchased dFlip on Theme Forest August of last year, but it appears to no longer be available for updating on that site anymore. Is it possible to still get updates? I have the item purchase code. If it requires a new purchase, do you have any coupons for previous customers in order to purchase the latest version? Thanks! Wil
Hi,
We provide coupons for all our old Customers. Please contact us through the COdecanyon contact form and it will verify your purchase automatically.
https://codecanyon.net/user/dearhive#contact
We will provide you a custom coupon that you can use during checkout. If your license has not expired we will provide a 50% coupon plus remain months discount. Else every codecanyon customer will get a 50% discount. And it can be used for a lifetime license too.
Best,
Deepak
Hi Deepak,
We have purchased licensed lifetime version of DFlip flipbook pluggin.
Can you help us know how we can remove Dflip from the code and personalize it?
Looking forward to hearing from you.
Hi,
Please contact using support channels. https://dearflip.com/support/#contact
Comment sections are not meant for support.
I purchased the plugin and it works great
However, compared to the other FlipBook plugins it would be much appreciated if there was a button on pages and posts that you can select and insert books/categories from a dropdown so as not to copy and paste the shortcodes all the time. I will gladly pay for that feature or some kind of bookshelf feature to manage your books.
Also for those that hate making the thumbnail image manually, you will love this plugin called “PDF Image Generator”. It is rather old but works great and it will make a thumbnail image of the first page of all your PDF documents. Just remember to untick this option “Hide Generated Images themselves in the Media Library”
There is also a minor bug with categories – if they are numeric only it will not display at all ie: “2017” will not work but “2017 Editions” fixed the issue
Hi Pierre,
Thanks for your suggestions and feedback. We will look into these possibilities of improving the plugin.
Thanks again
Hi – this plugin is great so far, and my client is about to go for the Pro version. Question: Some PDfs on his site show larger preview images than others.
Most look like this, which is fine:
http://videosonic.com/new/press-and-projects/a-v-network-profile/
But some are too small, like this:
http://videosonic.com/new/press-and-projects/case-study-jewish-museum/
The PDFs themselves look the same size if I view them on their own, and I’ve meticulously checked to make sure they’re being handled identically in every way, in the code, and as a book.
Any help appreciated!
Hi,
Here are our explanations:
1. first case: It has just 2 pages so it’s obviously set to a single page mode and thus it need not act like a book, but rather like a sheet of paper. Thus it can stretch to fit just page level and looks bigger.
2. Second Case: It has many pages s it’s obviously a book. Now it has to stretch to fit at the book level and thus will look smaller.
You can try setting the second case to the single-page mode and see that it will look as bigger as the first case.
For the best sizing, we recommend using a popup solution(https://dearflip.com/flipbook-examples/) from our plugin,
OR
The full-width solution; by adding the flipbook inside a fullwidth element. https://dearflip.com/pdf-embed-flipbook-example/
Best Regards,
Deip
Dear DearFlip Team
I’ve installed the WordPress DFlip Lite on a website with WP Vers 5.6.2 using Minimal Portfolio Theme by Abileweb. My issue is that the plugin works on Posts and Pages but not on a Portfolio/Project. I tried with exactly the same shortcode within the Gutenberg editor of all 3. In a post or on a page the PDF DFlip works and shows. But in a Portfolio/Project I only see the shortcode in the preview. Am I doing something wrong?
Thanks for your feedback
Benno
Hi Benno,
This happens when the shortcodes are not taken into consideration during development. You have to check for shortcodes and parse them too in order for them to work.
Post and Pages added by WordPress core do that; so they work.
The portfolio/project is not doing it.
This is what is needed:
https://developer.wordpress.org/reference/functions/do_shortcode/
If you made/developed that Portfolio/Project, please update your code to support shortcodes. If not contact the respective developer.
Best Regards,
DearFlip Team
Hi DearFlip,
I purchased the pro version of the plugin but I didn’t receive a download. Could you direct me where to go?
Replied through email.
Can we disable share and download option in premium verson
Yes, it is possible to hide those buttons in premium version.
Initial page load of pdf flipbook page gets stuck at Dearflip Loading PDF 37%. If I refresh it goes to the flipbook and loads normally but first time through it hangs up. The pdf is already small. I have tried both 2d and 3d and they both do the same. https://www.actsforgod.org/acts-magazine-current-month-flip-book/
Hi,
Your site is loading
https://www.actsforgod.org/superpwa-sw.js
that interferes with partial loading and caching mechanism. Are you aware why that is added?
Best Regards
Hi,
In DearFlip (the free version), can you disable the share settings? Or would I need to purchase the Pro/Premium version to do that?
The free version doesn’t have the option to customize controls.
I have purchased licensed lifetime version of DFlip flipbook pluggin,but I haven’t received the email. Thank you~
Hi,
Can you send us an alternate email address? We will update that to a new email address and you should be able to log in.
Are you using Outlook and only got the payment mail but not the subscription mail?
Best Regards
Hi.
We use your free version plugin but we don’t satisfied maximum zoom in this.
If we purchase premium version, can we change this ratio?
thanks.
Hi,
Which cookies are you dropping when using dearflip on the website?
The plugin doesn’t use any cookies while visting the site. If Google analytics (disabled by default) then it might use its related cookies.
On backend(admin) cookies will be stored for license realted information.
I bought the premium version. It was working fine at the beginning but now it just keeps on loading for the last 3 days. Help please?
Hi,
Looks like you minified the scripts. Minifying itself doesn’t cause issue. But if any other script is throwing error and that is minified with working scripts, all scripts that are minified into one file will not work.
Check your browser console for errors and contact the plugin provider whose scripts are throwing errors.
wp.i18n.setLocaleData({'text direction\u0004ltr':['ltr']});
The error also could be due to running the script before it’s required dependency scripts were loaded.
Minifying can break the order. So we don’t recommend minifying inline scripts without looking at the compatibility.
I bought the original version through Code Canyon and now see that it has been removed. How do I move my account across to you so I can get premium support and updates??
Hi,
Please contact through your CodeCanyon profile account using this form:
https://codecanyon.net/user/dearhive#contact
Then we can verify your purchase and provide available discounts and offers accordingly.
Best Regards,
DearFlip Support
Hi Dflip works well however the url links within a pdf are being stripped when the book is displayed as a flip book. Is there a setting that needs to change?
Hi,
Links are premium feature and available in Full version.
You can test your PDF if the links actually working with DearFlip at:
https://dearflip.com/pdf-viewer/
Links will also become free feature after we cross 50K active installations on WordPress directory.
We have made other features free similarly in past.
Best Regards,
DearFlip Support
Thanks for the quick reply regarding links. If I purchase the full version will I have to upload all my pdfs again or will links in the current books begin to work?
Tony
Yes, they will work once you activate the full version and the lite version should be deactivated automatically.
Couple questions.
1. Can downloading the pdf document be tied to membership role.
2. Can double page layout start on page 1 and 2 instead of 2 and 3 etc. as my document doesn’t have a cover page
Hi,
1. The PDF document cannot be directly tied with membership with the flipbook plugin. But yes it can be hidden inside a page/element that can be controlled by the membership plugin.
2. Book can open on 2 or 3 or any page,
[dflip id="123" data-page=2][dflip]
. But they cannot start without a cover page, the cover page will always take page 1.Is video embedding/playing (or even pop outs) possible with the premium version?
Hi,
Such feature is not available in our plugin.
Best Regards,
DearFlip Team
Hello,
I’m trying to enlarge the height size of the document without having to click on the fullscreen toggle. My goal is for the readers to read directly from the page without going into fullscreen mode. But when I try changing the height size, it doesn’t respond to anything above 700. Are there any limits or why is it not working? I have tried different plugins similar to DearFlip and the height size could easily be changed and worked. The other plugins however don’t look as great as DearFlip.
Thank you
Hi,
Height is limited by one thing: Browser visible Height – There is no use if the flipbook is bigger than the browser visible area, users cannot see all of the flipbook.
We have full height implementations:
https://dearflip.com/pdf-embed-flipbook-example/
we use height value as
calc( 100vh - 72px )
where 72px is header height. Spaces are important.
The limit applied is a practical limit and it makes sense. What do you think about it?
If that is not the case please share the link to your page. We will check if something else is the issue.
Best Regards,
Dearflip Team
How to auto display the whole page not on thumbnails?
Hi,
Can you explain your issue? To display the flipbook right away on a page use embed mode shortcode – It’s provided in the shortcode tab and doesn’t have type attribute.
If there are multiple flipbooks in a page we don’t suggest using embed mode, use thumb popups instead. Shortcode from categories will also use thumbs they won’t use embed mode.
Best Regards,
DearFlip Team
Hi,
is it possible to translate your plugin into another language, eg. using loco translate?
Hi,
Plugin translation is in future plan. As of now only the Text displayed in frontend flipbook can be changed using options.
Hi, i have the lite version installed in my site.
But i would like the link to be live as it is without the page but just being able to share the PDF as it is.
Is that the difference between a paid and free version where I can use that PDF Link itself in social media and only the PDF is being seen as a direct link?
Hi,
Can you explain your requirement properly?
Do you want links, like: http://www.site.com/mypdf.pdf, to be directly displayed as flipbook in a tab when the user open that pdf link?
Then it’s not possible. Our plugins works in site pages, not on files.
Best Regards,
DearFlip Team
Can I use this plugin in wordpress multisite?
Hi, Yes the plugin works in multisite, and you will need multiple licenses for different sites in your multisite.. Dearflip.com is also a multisite installation.
Attempt now to avoid
You have been flagged as spam/malicious by WordPress Zero Spam.
after entering website URL
Please try official forums for support.
https://dearflip.com/support/ There are links to free customers and premium customers.
Hello, I would like to know if I need to upgrade to the pro version of this plugin in order to upload pdfs where I made my own buttons. For example I have a magazine that has different ads, a brand specifically asked for me to add a button in order for readers to click on it and go direct them to their page. The problem is that when I upload the pdf, this feature does not work unless they download the document. Is there a way this works or do I need to upgrade to the pro version in order for my customized button work? I did it in Adobe Indesign and exported it as an interactive Pdf. Thank you.
Hi,
You can test your PDF with the PRO version at:
https://dearflip.com/pdf-viewer/
Select your PDF and check if it is working.
Best Regards,
DearFlip
Hello, thank you very much for your help. I already tried it and it worked. So this means that I would need to upgrade to the PRO version which is 39.99 per year, right?
Hi,
Yes, Links are PRO features and are available in full version.
When you have multiple books on the page, what is the shortcode parameter to order the books so that the newest is first?
Hi,
If you create books using category, newest books are listed first.
Or you can use “all” to display all books.
[dflip books="all" limit="-1"][/dflip]
Best Regards,
Hi. I’m trying to use a custom link as a button to display the pdf instead of the thumbnail but it doesn’t work. Do I need the paid version to do that?
Hi,
Yes, that will require Full version.
Best Regards,
DearFlip Team
Hi,
Can i use this shortcode, on a popup? I have tried to use this with a popup but the pdf is not loading. How can i use this with a popup.
Hi,
Can you share the link to the page where you have added the flipbook?
Hi,
how to solve “cannot access to file!” issue
Hi,
Make sure the file is accessible from browser URL on it’s own.
Also, if there are CORS issues then resolve them too.
https://dearflip.com/cors-issues-with-pdf/
Best Regards,
Hi Team,
Just a little confused with the free version vs the $39/year version plan. Can you confirm if the free version of this plugin (completely free – $0) can be used for an extended period of time – say 10 years? Thanks!
Hi,
Free(lite) version is free to use and has no time line restriction.
Best Regards,
DearFlip Team
Hello,
With the “single site” subscription, can we have several PDFs on 1 site ? Or is there a limite of PDFs or pages we can upload on the site ?
Best regards
Hi,
You can have unlimited PDFs in a site. License is limited to sites, not to number of PDFs.
Best regards,
Dearflip Team
“Disable Zoom on Mouse Scroll: This can be disabled using the dFlip Books -> Settings -> Enable Zoom on Scroll setting. This enabled and disabled the zoom effect on the mouse scroll. To disable zoom on mouse scroll set the value to False.”
This setting is not listed in my settings. Im using free version, what should i do because this mouse zoom is super annoying for my costumers.
Hi,
That option is available in Full version.
Best Regards,
DearFlip Team
I want to host my pdf not from wp content area. I want to use root directory. But it is not supporting.
Hi,
It should be possible. While you cannot select the PDF using WP-media dialog box. You have to enter the URL manually.
You can share the link to your page where you have added the flipbook. We can have a look at it.
Best Regards
Can I upgrade from Pro for 1 site to Pro for 5 sites and/or to Lifetime, or is it a new purchase?
Hi,
Such an action, prorating, is available for certain period after first purchase.
https://freemius.com/help/documentation/selling-with-freemius/proration/
How can we see detailed google analytics?
Such as how many visitors read the PDFs, and which page is most visited of the pdf?
I have enabled Google analytics from the wordpress backend. We are usi full version of dearflip plugin.
Google analytics feature is explained at: https://dearflip.com/docs/dearflip-wordpress/features/google-analytics/
I thought I cancelled it already last year, but I got the bill again.
I’m checking the freemius account page but it doesn’t show my order history or my billing status.
Could you help me?
Hi,
It will be displayed in your order history and you can cancel it from renewals and billing.
Do you want us to cancel further renewals?
Best Regards,
Yes, please cancel it.
The plugin was wonderful, but we didn’t need its’ features this time.
Thank you for your help!!
Hi,
We have cancelled your renewals, you won’t be charged again. Do you want a refund for this renewal?
Hi
Why my flipbook doesn’t run in amp pages? I must to deactivate amp option.. I see a message with the advice “flipbook is loading… for issues visit etc..”
why??
Hi,
AMP pages are stripped down version of regular pages. They cannot run complex scripts like PDF.js and Three.js
At best you can hide flipbook in AMP pages. They cannot run there.
Best Regards
Yes, please!
Thank you!
>We have cancelled your renewals, you won’t be charged again. Do you want a refund for this renewal?
Hello,
can I remove the left and right arrows that appears on the both sides of the book because it appears above the pages in mobile view and making some king of distraction
Can i safe the pdf file ?
It means i use membership pro and i can added the Flippage Code on every Side.
But i dont’ like, that the user can download die Source PDF File.
Can i safe it?
What’ your idea?
Hi,
Our plugin is just a viewer, We cannot protect the PDF.
You can, at max, disable the download button.
Best Regards
On mobile the flipbook is loading, on computers the flipbooks don’t work.
Do you have a idea why?
Hi,
Because you have a script that triggers only in Desktop and causes error. Check your console log, or contact your developer.
var hoverOffset = jQuery('.wb-estate-header').offset();
var hoverTop = hoverOffset.top;
Issue arises from wb-estate plugin.
Hi,
I believe a have a conflict with WP Fastest cache. When I manually clear the cache the pdfs load but otherwise they would not load.
Do you thing this could be the reason of the issue?
I edited the .htaccess file it did not help.
https://membres-mira-lavandier.com/
Any help would be greatly appreciated !
Hi,
You need to exclude files from DFLIP.
Or try disabling the minify.
Best Regards
Hello, you dont say anything about the security of the pdf’s. Can you tell me how secure is your plugin, in general more info how the pdf’s can be protected, is your plugin realiable on that?
Daniel A.
Hi,
Our plugin doesn’t protect the PDFs. It’s not within the plugin scope. It’s just a viewer like a slider plugin.
Can your plugin allow watching certain pages and have the rest locked depending on users rol?
Should be premium version?
Hi,
Our plugin doesn’t have such feature.
Best Regards
Hi, is there a way to remove all shadows? specially the right and the bottom shadow?
Thank you
Hi,
There is no option to remove shadows in WordPress version.
Best Regards
Hello!
Thanks for a nice application. I have published our magazine on our site, and it works good. The problem is that the Social Share URL-link isn’t working. How can i fix that?
https://samfalligheterna.se/samfalligheterna-tidning/
https://samfalligheterna.se/samfalligheterna-tidning/dearflip-df_1802/1/
Hi,
This issue occurs, when in a site there is some plugin or theme that removes “#” hash from the URL.
Hash is required, else it is treated as different page.
Example: https://dearflip.com/flipbook-examples/#flipbook-glfw-manual/3/
is working share URL and has #
Disable plugins one by one and check which plugin is causing the issue. Once you find it, Report it to the respective developer that such interference causes issues with other plugins.
Best regards,
I want to purchase dflip but I am having problems with a PDF file that was created using Word and then converted to PDF. I explicitly created the hyperlinks in Word.
Is this supported or do I need to create a pdf using Adobe?
Thank you
Hi,
Links are Premium, Full version features. You can check here if they are working;
https://dearflip.com/pdf-viewer/
Best Regards
Hi
sometimes (more on some pc, almost never on others), the pdf does not load, and the page shows the message “DearFlip: Loading WEBGL 3D …”
but it never loads
doing F5, the pdf loads only one time on 4-5 tries.
Any advice?
Hi,
Can you share the link to your page here the flipbook is? We will have a look into it and suggest accordingly.
Is there a way to turn off the flip sound in the Lite version for WordPress? I’ve turned on Advanced Settings, but I still don’t see it.
Hi,
That is not our plugin. Our plugin is dflip not that.
How do i make a google drive link work on Dflip
They won’t work.
https://dearflip.com/cors-issues-with-pdf/#google-drive-dropbox-one-drive