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FAQs & Issues

How do I get faster support and help?

We recommend using the contact form on our premium support page or the contact form on our WordPress Support Forum. You can also leave a comment in the comment section below, but that will be a bit slower and has a limitation with sharing extra info like screenshots and private information like website URL.

Before contacting us, please make sure that you:

  1. Read the documentation carefully,
  2. See this Support FAQs

If you didn’t find the answer to your problem, please ask your question on the item discussion page or send us a private message from the support contact form and we will reply via email.

IMPORTANT! 
For fast troubleshooting, please send us detailed information about the issue. Also, make sure that you send us your site URL where you are using/want to add the flipbook. Please note, that we cannot troubleshoot efficiently from screen-shots.

Please wait some time until we respond (usually in 24 – 48 hours).

Contents hide
1 How do I get faster support and help?
2 PDF and FlipBook Loading issues:
2.1 Why is PDF loading slowly?
2.1.1 1. Remove gZip for PDF
2.1.2 2. Make PDF optimized for web purpose:
2.2 There is a CORS (Cross-Origin) issue and PDF is not loading!
3 Customization
3.1 How to change thumb size for lightbox popups?
3.2 How to show thumb title without hover?
3.3 How to change the color of links in the flipbook?
3.4 Custom Buttons
3.5 Custom Links
3.6 How to disable Zoom in Flipbook?
3.7 How to disable Share in Flipbook?

PDF and FlipBook Loading issues:

Why is PDF loading slowly?

PDFs will load slowly due to various reasons. A big size will take longer to download, improper encoding will disable various loading feature. We have pointed out some of the major issues that can be resolved to make loading faster.

1. Remove gZip for PDF

Pdfs are readily compressed while exporting so extra compression won’t make any benefit. By default, the plugin supports partial loading inbuilt. but for that, you need to make sure partial loading is not disabled. Normally, as default, partial loading is supported out of the box. But, in cases where gzip is enabled for PDF then the partial loading won’t work.

Disable gzip for PDF in .htaccess file.

<IfModule mod_headers.c>
    <FilesMatch "\.pdf$">
        RewriteRule ^(.*)$ $1 [NS,E=no-gzip:1,E=no-brotli:1,E=dont-vary:1]
    </FilesMatch>
</IfModule>

Further Reading at StackOverFlow https://stackoverflow.com/questions/9249243/how-to-disable-apache-gzip-compression-for-some-media-files-in-htaccess-file

How to check gZip status for a file?

You can use the link to your PDF and enter that at https://www.giftofspeed.com/gzip-test/ to test the gZip status of a file.

2. Make PDF optimized for web purpose:

Make sure your PDF is Web optimized. PDFs are normally exported for printing and are of high quality, around 300-600dpi, which a printer requires. But for reading purposes on-screen 72-100dpi is enough. 50MB for 10 pages is not good for web use. Optimize the PDF and make per page average as max as 500KB or less. Maybe this can be useful: https://www.iskysoft.com/edit-pdf/optimize-pdf-mac.html

https://sourceforge.net/projects/workerpdf/

There is a CORS (Cross-Origin) issue and PDF is not loading!

This occurs when the file and page are in HTTP and https mixed protocol. This is a result of improper https redirection. We recommend using a proper setup to redirect every HTTP request to https to avoid any conflict.

If you are using the file from another domain, make sure you have proper CORS setup done in another domain. For Apache Server, add following lines in .htaccess file

Header set Access-Control-Allow-Origin "*" 
Header set Access-Control-Allow-Headers "Range" 
Header set Access-Control-Expose-Headers: "Accept-Ranges, Content-Encoding, Content-Length, Content-Range"

More Info: https://enable-cors.org/server.html

Customization

How to change thumb size for lightbox popups?

You can change the thumb size by using Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb{
    width:240px;
    height:360px;
}

How to show thumb title without hover?

Normally thumb titles are displayed on hover. It can be changed to auto with Custom CSS. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

._df_thumb ._df_book-title, ._df_thumb .df-book-title {
    opacity: 1;
    bottom: 0;
}

How to change the color of links in the flipbook?

The links in the PDF are auto-detected and highlighted in yellow as default. To change the color you can either make the highlight transparent to hide the yellow highlight or change the color to another. We recommend using Theme Customizer -> Additional CSS section for adding Custom CSS.

/* Make the highlight transparent - no color */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{
    opacity:0; 
}
/* Make the highlight color red */

section.linkAnnotation a, a.linkAnnotation, a.customLinkAnnotation, .customHtmlAnnotation, .customVideoAnnotation{ 
    background-color: red; 
}

Custom Buttons

You can create your own buttons by using the ‘custom’ type shortcode. Example:

[dflip id="123" type="custom"]Your button shortcode goes here[/dflip]

[dflip id="123" type="custom"]<div class="custom-button">My Button</div>[/dflip]

[dflip id="123" type="custom"][button-shortcode]My button[/button-shortcode][/dflip]

Demo:

Your button shortcode goes here

Custom Links

You can create your own link by using the ‘link’ type shortcode. Example:

[dflip id="91" type="link"]Click this link[/dflip]

Demo:  Click this link to open flipbook    

How to disable Zoom in Flipbook?

There are two types of zoom available in dFlip Flipbook Plugin and both types can be changed as per requirement.

  1. Disable Zoom on Mouse Scroll: This can be disabled using the dFlip Books -> Settings -> Enable Zoom on Scroll setting. This enabled and disabled the zoom effect on the mouse scroll. To disable zoom on mouse scroll set the value to False.
  2. Disable Zoom Buttons: This option will hide the Zoom-In and Zoom-Out buttons. To do so, under dFlip Books -> Settings -> HideControls add zoomIn, zoomOut into the textBox. Make sure the control names are separated by commas and in the exact letter case.

How to disable Share in Flipbook?

To do so, under dFlip Books -> Settings -> HideControls add share into the textBox. Make sure the control names are separated by commas and in the exact letter case.

Articles

183 thoughts on “FAQs & Issues”

    • Hi,
      We don’t store user name password, yeah but you could use some membership plugins and then protect the files and page from unwanted access.

      Best,
      DearHive

      Reply

    • Hi,
      You can create multiple PDF flipbooks with the plugin on a single site.
      The demo(lite) version is limited to 30 pages, while the premium(full) version has no such limit.

      Reply

    • Hi,
      DFlip uses PDF.js library for PDF rendering. PDF.JS cannot auto-convert text to links, so the links are needed to be defined in PDFs.
      Some Desktop readers might auto-convert those text to links, but those are actually just text.

      We recommend explicitly defining and creating links so that the PDF will work properly in other readers too.

      Best,
      DearHive

      Reply

    • Hi,

      You might be using Adobe PDF reader, that automatically converts text to links – even if the links are not declared.
      That will give a misconception that the link was created.

      In-reality: if the links were created they would be supported by all readers- even those who don’t support auto conversion of text to links.
      As explained before, we use PDF.js for rending PDF and they don’t support auto conversion of links.

      We checked your PDF file by downloading and opening in Adobe Reader, the text is converted to links, but not in other readers. Mail links on Page 2. If you disable that feature in Adobe Reader, then those links won’t be there.

      Please download Mozilla Firefox and open the PDF in that browser. If the links are working in Mozilla Firefox too then let us know. if they are not working there too, please define your links.
      Please remember web PDF readers are not as advanced and powerful as desktop readers.

      Other PDF readers that don’t support auto-link conversion:
      https://mozilla.github.io/pdf.js/web/viewer.html

      Related Case:
      https://github.com/mozilla/pdf.js/issues/9224

      That PDF file doesn’t actually contain any links, but just standard text.

      Such “links” can work in e.g. Adobe Reader, but only if you have enabled automatic creation of hyperlinks (this setting seems to default to on).

      https://github.com/mozilla/pdf.js/issues/3172

      How to Disable Auto link creation in Adobe Reader:
      Menu -> Edit -> Preferences -> General -> “Create Links from URLs” -> disable that option

      Best,
      DearHive

      Reply

  10. Hello, I bought this plugin and it doesn’t work on my site. The message is as follows: The package could not be installed. No valid plugins found.

    The plugin installation has failed.

    Reply

  11. Deep-linking to a certain page won’t work for me. I get the link from the share button including the page number, but when I paste that URL to a new browser window, the flipbook always opens the first page.

    Also, I couldn’t find out how to open the flipbook in ‘lightbox mode’. Do I have to set this in the shortcode? Maybe this could solve the problem?

    Thanks for any advice!

    Reply

    • Hi,
      If you have premium access you can get beta updates that have fixes for that issue and are yet under release pipeline.

      Best,
      DearHive

      Reply

  13. Hi,

    is it possible to add a link to a menu? I’m trying to do it but I can’t put a shortcode to URL field

    Thanks in advance!

    Reply

  14. Hello !
    my pdf files are in a folder protected by an htaccess

    Require all denied

    Do you have a solution ?
    thank you
    Best regards

    Reply

    • Hi,

      Lightbox/popups are already built into DearFlip. You can use them.
      [dflip id="123" type="thumb"][/dflip]
      We don’t recommend using third-party lightboxes, as they cannot provide proper resizing updates to the flipbook and won’t work properly.

      Best,
      Deip

      Reply

  16. Is it possible to add clickable URL links to the flipbook?
    EXAMPLE: My magazine has ads, and I want viewers to click on the ad and be re-directed to the advertiser’s website.

    Reply

    • We suggest adding the ads inside the PDf using PDf editor or while exporting your document as PDF.
      Then those will work as a link in flipbooks too.
      Note: links require a full version of DearFlip to work.

      Reply

    • Hi Sagar,
      Our plugin is to display PDFs in a flipbook format, and will focus on that. It doesn’t have anything regarding WooCommerce so far.

      Best,
      DearHive

      Reply

  19. The plugin was working just fine but then all of a sudden is now giving this loading error that says “Please wait while flip book is loading. For more related info FAQs and issues”.

    Thanks,

    Reply

  21. Hello,
    I love this plugin. So easy to use for admins and end users!

    Question re display of a set of books within a category.
    The Title of the book is only available on hover over the thumbnail image. We would like to see the Title UNDER the image as part of the display instead of only on hover. As a temporary measure, I’ve edited each image and added text at the bottom of the image but this is a time-consuming process and it would be preferable to have the system show the Title under the image.

    Please see this example: https://focis.org.au/sandbox/focis-newsletter-as-a-flipbook/

    I’ve looked at the CSS but have not been able to work out what changes would be needed to have the Title appear under the image.

    Please help.

    Thanks, Tom O’Dea

    Reply

  22. Hello..
    Dflip is one of the best pdf book to use on wordpress..
    But i want to disable download pdf menu.. how can i do that?
    thanks

    Reply

    • It’s available in the Layout section of the individual flipbook post.

      If you are using Premium version you can disable it site-wide using Global Settings

      Reply

  24. Hello,
    I have a couple of questions –

    1) It’s mentioned in the docs that dflip prefix is being used but I installed the lite version and I see the prefix “dearflip” being used. Is it possible to change this?

    2) Can the loading text be changed? While the flipbook is being loaded it again mentions “dearflip loading..” Can this text be customized?

    Reply

    • Hi,
      -dflip was default prefix before, after the name of the plugin was renamed, it’s now -dearflip.
      dflip was shorthand of DearFlip brand and was hard to read and remember.
      We are updating the docs and plugins with this new name.

      The loading text and prefix are global settings that can be changed with the premium version – Under Global Settings.
      WordPress doesn’t allow to display premium features in lite version and we had to remove the pages.
      Lite version is to display the capabilities and working of dearFlip plugin so that people can test before purchasing.

      Read more at:
      https://dearflip.com/docs/dearflip-wordpress/free-vs-premium/
      https://wordpress.org/plugins/3d-flipbook-dflip-lite/

      Best,
      Deip

      Reply

  25. I’m suddenly receiving an error upon flipbook load that reads “Please wait while flipbook is” – I’ve reuploaded the media file, cleared all caches, and updated the plugin with no success.

    Reply

    • Hi,

      We had a look at your site.

      You had updated to WordPress 5.5, and that release had a requirement from all plugins that they need to update their jQuery compatibility.
      Many plugins haven’t and that is resulting in other plugins execution issues.

      Please check your site for errors and update those plugin versions that don’t comply with WordPress 5.5

      This can be helpful until those plugins are updated:
      https://wordpress.org/plugins/enable-jquery-migrate-helper/

      Best,
      Deip

      Reply

  26. Hi,

    I have added a deep link URL (taken from the share button on my flip book) to a button on my web page. When the user clicks the button my flip book is opened in the lightbox overlay mode as normal. However, if the flip book is then closed (using the normal ‘X’ in the top right corner of the overlay) and the user tries to click the button again to re-open, then the flip book will not open again. It simply appears as though the button does nothing.

    The work-around I have at the moment is to make the button open the flip book in a new window. This works every time with no issue. I would prefer, however, to not force the user into a new window each time they open the flip book.

    Any advice on this?

    Best,
    Michael

    Reply

  27. Hi,
    how to set up Dflipbook to handle different page sizes within a PDF?
    I use it for a magazine archive, and the cover is A4, the inner page pairs (!) are landscape A3. Your viewer displays these A3 pages warped into portrait A4.
    Poked page display settings, no result.
    What is your advise?

    Reply

  28. Hi,

    I have a page that uses tabs, and each tab shows one book.

    Only the first shown tab loads the book in the right size, the rest of the tabs show a small thumbnail and need to be clicked to load as the proper size.

    https://new.baz.bg/нормативни-документи/

    Can you please advise if there is anything that can be done to ensure all books are loaded in the proper size?

    Thank you for your support!

    Best,
    Dimitar

    Reply

    • Hi,
      Tabs don’t provide size to their content when they are hidden. When the content changes to the visible state, other elements are re-aligned and resized normally by the browser. But, complex canvas elements cannot. They need re-calculations from code.
      Tab change cannot be detected by third-party code unless they fire some events. This leads to an unknown state for flipbook and they can’t resize.

      Since you are using different tabs to display different flipbooks, We suggest using popups provided by DearFlip.
      Have a look at how you can open different flipbooks with different thumbs:
      https://dearflip.com/flipbook-examples/

      With the full version, you can use tab like links to open flipbooks too!

      Plus, using multiple embedded mode on a page is not recommended. Because they all load with page load and make the page slow, Use lightboxes.

      Best,
      Deip

      Reply

      • Thanks for the quick and thorough reply, Deip!

        I decided to instead show them as buttons by adding the type=”button” condition, but for some reason, it just loaded all files as books instead of buttons.

        Thus, I created a separate page for each document, which solved the issue 🙂

        Regards,
        Dimitar

        Reply

  29. Is it possible to add a search function to the PDF? So that you can type a specific word and it brings you to a specific page with those words?

    Thanks!

    Reply

  31. I dont understand the yearly charge? What happens if after a year I decide to stop using the application, what happens to the flipbooks I have already made and are on my site.

    Reply

    • Hi,
      They will stay there and you can continue to use the plugin.

      The plugin won’t get updates and support after the license expires, nothing else changes.

      A yearly license helps us continue working and supporting the plugin.

      Reply

  32. Hi I want to try it out for a while.
    Is there a possibility to buy it for a year only, without automatic repayment.
    What will happen with the plugin after a year?

    Reply

  34. hello

    First of all, i love your plugin, tried everything on the wp plugins and this is by far the best one!
    Right now i am using the lite version, but in a few months i will probably need bigger files and i’ll be moving to pro.

    Until then, i would appreciate your help. Here is the situation:
    I have built a page with nicepage and inside it is a tabs element, and 3 tabs with 3 shortcodes for the 3 PDFs i want to display.
    The problem is, on the first tab, which is shown when the page is loaded the PDF is shown properly, but on the second and third on loading the PDF is really small and you need to zoom twice until everything settles and works perfectly.

    The page is: https://udzbenici.alfa.hr/primary-booster/

    Please help me, I am unsure in which direction to go…..

    Reply

    • Hi,

      Don’t use tabs, you can use thumb popups provided by DearFlip. Also using multiple embedded flipbooks on a page is not recommended- use lightbox popups.
      With thumb type popup lightboxes, user can open the required flipbook that they want to read.

      Best

      Reply

  35. Hi, after clicking into fullscreen button when clicking again the pdf bacames too small, how can i control the size at the moment i leave the fullscreen mode?

    Reply

  37. I’m trying to create a link on a PDF to jump to another page on the PDF but I don’t see instructions on where to put a “deep-link” or a “button.” The examples here work but I can’t see the code needed for wordpress.

    Reply

    • Such links are created while creating PDF itself. It’s not done by the plugin.

      Please use the editor/exporter program to make such edits to PDF. We use google docs to generate our PDFs and link the internal pages.

      Best,
      DearFlip Team

      Reply

  38. Hi Team,

    I’ve just tried the light plugin, and commend you on ease of use, and basic features.

    Is the text size setting for Outline items controlled by a header size? Maybe one of H4-H6? I find it quite small, and wondered if there were a simple way to increase the size.

    Thanks!

    Reply

  39. I am trying to find out if this plugin has a bookmark feature. Example, if we have a list of bookmarks running down the edge of a page, can we hyperlink to another page in the flipbook?

    Reply

  41. Hello, I am interested in buying your plugin, however, I have a few questions. Does it work well with Elementor? Can the flipbook be accessed by a link when using Elementor? Thank you.

    Reply

  42. i want to use this code to limit the use of shortcode
    function myshortcode(){

    $user = wp_get_current_user();
    if ( !in_array( ‘author’, (array) $user->roles ) ) {
    //Run shortcode
    }

    }

    add_shortcode(‘myshortcode’,’myshortcode’);

    but in shortcode.php i am so confused, which part to put into my code. the whole code i guess?

    Reply

  43. We purchased dFlip on Theme Forest August of last year, but it appears to no longer be available for updating on that site anymore. Is it possible to still get updates? I have the item purchase code. If it requires a new purchase, do you have any coupons for previous customers in order to purchase the latest version? Thanks! Wil

    Reply

    • Hi,
      We provide coupons for all our old Customers. Please contact us through the COdecanyon contact form and it will verify your purchase automatically.
      https://codecanyon.net/user/dearhive#contact

      We will provide you a custom coupon that you can use during checkout. If your license has not expired we will provide a 50% coupon plus remain months discount. Else every codecanyon customer will get a 50% discount. And it can be used for a lifetime license too.

      Best,
      Deepak

      Reply

  44. Hi Deepak,

    We have purchased licensed lifetime version of DFlip flipbook pluggin.

    Can you help us know how we can remove Dflip from the code and personalize it?

    Looking forward to hearing from you.

    Reply

  45. I purchased the plugin and it works great

    However, compared to the other FlipBook plugins it would be much appreciated if there was a button on pages and posts that you can select and insert books/categories from a dropdown so as not to copy and paste the shortcodes all the time. I will gladly pay for that feature or some kind of bookshelf feature to manage your books.

    Also for those that hate making the thumbnail image manually, you will love this plugin called “PDF Image Generator”. It is rather old but works great and it will make a thumbnail image of the first page of all your PDF documents. Just remember to untick this option “Hide Generated Images themselves in the Media Library”

    There is also a minor bug with categories – if they are numeric only it will not display at all ie: “2017” will not work but “2017 Editions” fixed the issue

    Reply

    • Hi Pierre,

      Thanks for your suggestions and feedback. We will look into these possibilities of improving the plugin.

      Thanks again

      Reply

  46. Hi – this plugin is great so far, and my client is about to go for the Pro version. Question: Some PDfs on his site show larger preview images than others.

    Most look like this, which is fine:
    http://videosonic.com/new/press-and-projects/a-v-network-profile/

    But some are too small, like this:
    http://videosonic.com/new/press-and-projects/case-study-jewish-museum/

    The PDFs themselves look the same size if I view them on their own, and I’ve meticulously checked to make sure they’re being handled identically in every way, in the code, and as a book.

    Any help appreciated!

    Reply

    • Hi,

      Here are our explanations:

      1. first case: It has just 2 pages so it’s obviously set to a single page mode and thus it need not act like a book, but rather like a sheet of paper. Thus it can stretch to fit just page level and looks bigger.
      2. Second Case: It has many pages s it’s obviously a book. Now it has to stretch to fit at the book level and thus will look smaller.
      You can try setting the second case to the single-page mode and see that it will look as bigger as the first case.

      For the best sizing, we recommend using a popup solution(https://dearflip.com/flipbook-examples/) from our plugin,
      OR
      The full-width solution; by adding the flipbook inside a fullwidth element. https://dearflip.com/pdf-embed-flipbook-example/

      Best Regards,
      Deip

      Reply

  47. Dear DearFlip Team

    I’ve installed the WordPress DFlip Lite on a website with WP Vers 5.6.2 using Minimal Portfolio Theme by Abileweb. My issue is that the plugin works on Posts and Pages but not on a Portfolio/Project. I tried with exactly the same shortcode within the Gutenberg editor of all 3. In a post or on a page the PDF DFlip works and shows. But in a Portfolio/Project I only see the shortcode in the preview. Am I doing something wrong?

    Thanks for your feedback
    Benno

    Reply

    • Hi Benno,

      This happens when the shortcodes are not taken into consideration during development. You have to check for shortcodes and parse them too in order for them to work.

      Post and Pages added by WordPress core do that; so they work.
      The portfolio/project is not doing it.

      This is what is needed:
      https://developer.wordpress.org/reference/functions/do_shortcode/

      If you made/developed that Portfolio/Project, please update your code to support shortcodes. If not contact the respective developer.

      Best Regards,
      DearFlip Team

      Reply

  51. Hi,

    In DearFlip (the free version), can you disable the share settings? Or would I need to purchase the Pro/Premium version to do that?

    Reply

    • Hi,
      Can you send us an alternate email address? We will update that to a new email address and you should be able to log in.
      Are you using Outlook and only got the payment mail but not the subscription mail?
      Best Regards

      Reply

    • The plugin doesn’t use any cookies while visting the site. If Google analytics (disabled by default) then it might use its related cookies.

      On backend(admin) cookies will be stored for license realted information.

      Reply

    • Hi,

      Looks like you minified the scripts. Minifying itself doesn’t cause issue. But if any other script is throwing error and that is minified with working scripts, all scripts that are minified into one file will not work.

      Check your browser console for errors and contact the plugin provider whose scripts are throwing errors.
      wp.i18n.setLocaleData({'text direction\u0004ltr':['ltr']});

      The error also could be due to running the script before it’s required dependency scripts were loaded.
      Minifying can break the order. So we don’t recommend minifying inline scripts without looking at the compatibility.

      Reply

  56. I bought the original version through Code Canyon and now see that it has been removed. How do I move my account across to you so I can get premium support and updates??

    Reply

    • Hi,

      Links are premium feature and available in Full version.

      You can test your PDF if the links actually working with DearFlip at:
      https://dearflip.com/pdf-viewer/

      Links will also become free feature after we cross 50K active installations on WordPress directory.
      We have made other features free similarly in past.

      Best Regards,
      DearFlip Support

      Reply

  58. Thanks for the quick reply regarding links. If I purchase the full version will I have to upload all my pdfs again or will links in the current books begin to work?

    Tony

    Reply

    • Yes, they will work once you activate the full version and the lite version should be deactivated automatically.

      Reply

    • Hi,
      1. The PDF document cannot be directly tied with membership with the flipbook plugin. But yes it can be hidden inside a page/element that can be controlled by the membership plugin.
      2. Book can open on 2 or 3 or any page, [dflip id="123" data-page=2][dflip] . But they cannot start without a cover page, the cover page will always take page 1.

      Reply

  61. Hello,

    I’m trying to enlarge the height size of the document without having to click on the fullscreen toggle. My goal is for the readers to read directly from the page without going into fullscreen mode. But when I try changing the height size, it doesn’t respond to anything above 700. Are there any limits or why is it not working? I have tried different plugins similar to DearFlip and the height size could easily be changed and worked. The other plugins however don’t look as great as DearFlip.

    Thank you

    Reply

    • Hi,

      Height is limited by one thing: Browser visible Height – There is no use if the flipbook is bigger than the browser visible area, users cannot see all of the flipbook.
      We have full height implementations:
      https://dearflip.com/pdf-embed-flipbook-example/
      we use height value as calc( 100vh - 72px )
      where 72px is header height. Spaces are important.

      The limit applied is a practical limit and it makes sense. What do you think about it?

      If that is not the case please share the link to your page. We will check if something else is the issue.

      Best Regards,
      Dearflip Team

      Reply

    • Hi,
      Can you explain your issue? To display the flipbook right away on a page use embed mode shortcode – It’s provided in the shortcode tab and doesn’t have type attribute.
      If there are multiple flipbooks in a page we don’t suggest using embed mode, use thumb popups instead. Shortcode from categories will also use thumbs they won’t use embed mode.

      Best Regards,
      DearFlip Team

      Reply

    • Hi,
      Plugin translation is in future plan. As of now only the Text displayed in frontend flipbook can be changed using options.

      Reply

  64. Hi, i have the lite version installed in my site.
    But i would like the link to be live as it is without the page but just being able to share the PDF as it is.

    Is that the difference between a paid and free version where I can use that PDF Link itself in social media and only the PDF is being seen as a direct link?

    Reply

    • Hi,

      Can you explain your requirement properly?
      Do you want links, like: http://www.site.com/mypdf.pdf, to be directly displayed as flipbook in a tab when the user open that pdf link?
      Then it’s not possible. Our plugins works in site pages, not on files.

      Best Regards,
      DearFlip Team

      Reply

    • Hi, Yes the plugin works in multisite, and you will need multiple licenses for different sites in your multisite.. Dearflip.com is also a multisite installation.

      Reply

  67. Hello, I would like to know if I need to upgrade to the pro version of this plugin in order to upload pdfs where I made my own buttons. For example I have a magazine that has different ads, a brand specifically asked for me to add a button in order for readers to click on it and go direct them to their page. The problem is that when I upload the pdf, this feature does not work unless they download the document. Is there a way this works or do I need to upgrade to the pro version in order for my customized button work? I did it in Adobe Indesign and exported it as an interactive Pdf. Thank you.

    Reply

    • Hi,

      If you create books using category, newest books are listed first.
      Or you can use “all” to display all books.

      [dflip books="all" limit="-1"][/dflip]

      Best Regards,

      Reply

  70. Hi. I’m trying to use a custom link as a button to display the pdf instead of the thumbnail but it doesn’t work. Do I need the paid version to do that?

    Reply

  73. Hi Team,

    Just a little confused with the free version vs the $39/year version plan. Can you confirm if the free version of this plugin (completely free – $0) can be used for an extended period of time – say 10 years? Thanks!

    Reply

    • Hi,
      You can have unlimited PDFs in a site. License is limited to sites, not to number of PDFs.

      Best regards,
      Dearflip Team

      Reply

  75. “Disable Zoom on Mouse Scroll: This can be disabled using the dFlip Books -> Settings -> Enable Zoom on Scroll setting. This enabled and disabled the zoom effect on the mouse scroll. To disable zoom on mouse scroll set the value to False.”

    This setting is not listed in my settings. Im using free version, what should i do because this mouse zoom is super annoying for my costumers.

    Reply

    • Hi,

      It should be possible. While you cannot select the PDF using WP-media dialog box. You have to enter the URL manually.
      You can share the link to your page where you have added the flipbook. We can have a look at it.

      Best Regards

      Reply

  78. How can we see detailed google analytics?
    Such as how many visitors read the PDFs, and which page is most visited of the pdf?
    I have enabled Google analytics from the wordpress backend. We are usi full version of dearflip plugin.

    Reply

  79. I thought I cancelled it already last year, but I got the bill again.
    I’m checking the freemius account page but it doesn’t show my order history or my billing status.
    Could you help me?

    Reply

    • Hi,
      It will be displayed in your order history and you can cancel it from renewals and billing.
      Do you want us to cancel further renewals?

      Best Regards,

      Reply

  81. Hi
    Why my flipbook doesn’t run in amp pages? I must to deactivate amp option.. I see a message with the advice “flipbook is loading… for issues visit etc..”
    why??

    Reply

    • Hi,

      AMP pages are stripped down version of regular pages. They cannot run complex scripts like PDF.js and Three.js
      At best you can hide flipbook in AMP pages. They cannot run there.

      Best Regards

      Reply

  82. Yes, please!
    Thank you!

    >We have cancelled your renewals, you won’t be charged again. Do you want a refund for this renewal?

    Reply

  83. Hello,
    can I remove the left and right arrows that appears on the both sides of the book because it appears above the pages in mobile view and making some king of distraction

    Reply

  84. Can i safe the pdf file ?
    It means i use membership pro and i can added the Flippage Code on every Side.
    But i dont’ like, that the user can download die Source PDF File.

    Can i safe it?
    What’ your idea?

    Reply

    • Hi,

      Our plugin is just a viewer, We cannot protect the PDF.
      You can, at max, disable the download button.

      Best Regards

      Reply

    • Hi,

      Because you have a script that triggers only in Desktop and causes error. Check your console log, or contact your developer.

      var hoverOffset = jQuery('.wb-estate-header').offset();
      var hoverTop = hoverOffset.top;

      Issue arises from wb-estate plugin.

      Reply

  87. Hello, you dont say anything about the security of the pdf’s. Can you tell me how secure is your plugin, in general more info how the pdf’s can be protected, is your plugin realiable on that?

    Daniel A.

    Reply

    • Hi,
      This issue occurs, when in a site there is some plugin or theme that removes “#” hash from the URL.
      Hash is required, else it is treated as different page.
      Example: https://dearflip.com/flipbook-examples/#flipbook-glfw-manual/3/
      is working share URL and has #

      Disable plugins one by one and check which plugin is causing the issue. Once you find it, Report it to the respective developer that such interference causes issues with other plugins.
      Best regards,

      Reply

  91. I want to purchase dflip but I am having problems with a PDF file that was created using Word and then converted to PDF. I explicitly created the hyperlinks in Word.
    Is this supported or do I need to create a pdf using Adobe?
    Thank you

    Reply

  92. Hi
    sometimes (more on some pc, almost never on others), the pdf does not load, and the page shows the message “DearFlip: Loading WEBGL 3D …”
    but it never loads

    doing F5, the pdf loads only one time on 4-5 tries.
    Any advice?

    Reply

    • Hi,
      Can you share the link to your page here the flipbook is? We will have a look into it and suggest accordingly.

      Reply

  93. Is there a way to turn off the flip sound in the Lite version for WordPress? I’ve turned on Advanced Settings, but I still don’t see it.

    Reply

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